Return & Refund Policy

1. Return Window

Return or exchange requests must generally be submitted within 7 days from the date of delivery.

Requests submitted after the applicable return period may not be accepted.

2. Products Eligible for Return

A product may be eligible for return or exchange if:

• The wrong product was delivered.
• The product is damaged when received.
• The product has a manufacturing defect.
• The product received is materially different from the product ordered.
• The product otherwise qualifies under the applicable return conditions.

3. Conditions for Return

To be eligible for a return or exchange, the product must generally:

• Be unused and unworn.
• Be in its original condition.
• Have original tags and labels attached.
• Be returned with original packaging where applicable.
• Not contain stains, washing marks, perfume/deodorant marks, or other signs of use.
• Not have been altered, modified, repaired, or damaged by the customer.

RAZZORO reserves the right to reject a return if the returned product does not meet the applicable conditions.

4. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, customization, product condition, or other legitimate reasons.

These may include:

• Products specifically marked as non-returnable.
• Customized or personalized products.
• Products that have been worn or washed.
• Products damaged after delivery due to misuse or negligence.
• Products that have been altered or modified.
• Products returned without required tags or packaging.
• Products that show signs of use or damage caused by the customer.

Additional restrictions may be mentioned on the relevant product page.

5. Size & Fit

Customers are responsible for selecting the correct size before placing an order.

Please carefully review the size chart provided on the RAZZORO website before purchasing.

Where size exchange is available, the exchange will be subject to:

• Product availability.
• Return eligibility.
• Applicable shipping conditions.
• The conditions of this policy.

6. How to Request a Return

To request a return or exchange:

1. Contact RAZZORO within the applicable return period.
2. Provide your order number.
3. Provide your registered mobile number or email address.
4. Explain the reason for the return.
5. Provide photographs or videos if requested.
6. Follow the return instructions provided by our customer-support team.

RAZZORO may inspect the returned product before approving a refund or exchange.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery.

We may request:

• Photographs of the product.
• Videos showing the issue.
• Photographs of the packaging.
• Order details.
• Other information reasonably required to verify the issue.

If the issue is confirmed to be the responsibility of RAZZORO, an eligible replacement, exchange, or refund may be provided.

8. Return Shipping

For products confirmed to be damaged, defective, or incorrectly delivered, RAZZORO may arrange or bear eligible return shipping costs according to the circumstances.

For size-related or change-of-mind returns, return shipping charges may apply where permitted.

9. Refunds

Once the returned product has been received and inspected, RAZZORO will determine whether the return qualifies for a refund.

If approved, the refund will generally be processed through the original payment method or another suitable method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

10. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be processed through a suitable refund method after the customer's required information has been verified.

Additional information may be requested to process the refund securely.

11. Exchanges

Product exchanges are subject to availability.

If the requested size, color, or replacement product is unavailable, RAZZORO may provide another suitable option or process an eligible refund, depending on the circumstances.

12. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return procedure after delivery.

13. Failed Delivery / Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of:

• Incorrect address.
• Incorrect phone number.
• Customer unavailable at the delivery address.
• Repeated failed delivery attempts.
• Customer refusal to accept the package.

Additional delivery charges or other applicable conditions may apply.

14. Refund Exclusions

A refund may not be provided where:

• The product does not satisfy the return conditions.
• The return request is submitted after the permitted return period.
• The product has been used, washed, altered, or damaged by the customer.
• The customer provides false or misleading information.
• The product is specifically marked as non-returnable.

15. Policy Changes

RAZZORO reserves the right to update or modify this Return & Refund Policy at any time.

The updated policy will be published on this page with the revised date.

16. Contact Us

For return, exchange, cancellation, or refund assistance, please contact us: